Accessibility Policy

The City of Glenwood Springs ensures meaningful access to City programs, services, and activities to comply with the Americans with Disabilities Act (ADA) and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids, and services. To request these services, email ADAteam@cogs.us or call 970-384-6441. Please submit requests as soon as possible but no later than three business days (Monday-Thursday, excludes holidays) before scheduled events.

Póliza de Accesibilidad

La Ciudad de Glenwood Springs garantiza un acceso significativo a los programas, servicios y actividades de la Ciudad para cumplir con la Ley de Estadounidenses con Discapacidades (ADA) y proporciona razonablemente: traducción, interpretación, modificaciones, adaptaciones, formatos alternativos, ayudas auxiliares y servicios. Para solicitar estos servicios, envíe un correo electrónico a ADAteam@cogs.us o llame al 970-384-6441. Favor de enviar solicitudes lo antes posible pero no más tardar tres días hábiles (de lunes a jueves, excepto festivos) antes de los eventos programados.

Public Notice

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Glenwood Springs will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. 

Employment: 

The City of Glenwood Springs does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication:  

The City of Glenwood Springs will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Glenwood Springs programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: 

The City of Glenwood Springs will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. 

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Glenwood Springs, should contact the office of the ADA Coordinator as soon as possible but no later than three business days (Monday-Thursday, excludes holidays) before the scheduled event.

The ADA does not require the City of Glenwood Springs to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. 

Complaints that a program, service, or activity of City of Glenwood Springs is not accessible to persons with disabilities should be directed to the ADA Coordinator.

Steven Frederick
Recreation Manager / ADA Coordinator
Mailing Address: 101 W. 8th Street, Glenwood Springs, CO 81601
Email: ADAteam@cogs.us
Webpage: cogs.us/FileComplaintADA

City of Glenwood Springs will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs. 

Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Glenwood Springs. The City's Personnel Policy governs employment-related complaints of disability discrimination. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.   Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:                                               

City of Glenwood Springs
Attn: ADA Coordinator
Mailing Address: 101 W. 8^th Street, Glenwood Springs, CO 81601

Email: ADAteam@cogs.us

Webpage: cogs.us/FileComplaintADA

Upon receiving the complaint, the City of Glenwood Springs ADA Coordinator will determine if it is grievable under this procedure within 15 calendar days. If non-grievable, the complainant will be noticed in writing and, if appropriate, provided with resources to address their concerns elsewhere. 

If grievable, the ADA Coordinator or their designee will meet with the complainant to discuss the complaint and the possible resolutions within 30 calendar days. Within 15 calendar days of the meeting, the ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City of Glenwood Springs and offer options for substantive resolution of the complaint.

If the response by ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or their designee.

Within 30 calendar days after receipt of the appeal, the City Manager or their designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or their designee, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City of Glenwood Springs for three years.