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1. Who will be covered by the PAYT program contract?

• Services will be provided to residents that use individual, wheeled carts. PAYT will only apply to single-family residences and multi-family residences less than seven units.
• Any residential complex that uses larger dumpsters to collect trash from multiple households will not be included.
• Mobile home parks and HOAs whose residents use individual accounts will also be included, but will have up to one year after program implementation (depending on existing contracts) to switch to the PAYT system. 
• If your attached dwelling unit (ADU) currently has separate utility bills, it will also have separate trash service.
• All short-term rentals in city limits are required to use the largest size option for trash and recycling.
• This will not apply to businesses or multifamily residences greater than seven units at this time.

2. Why is PAYT being implemented now?

To incentivize waste reduction, reduce truck traffic in neighborhoods, and increase proper recycling. This will help us protect roads and extend the lifespan of the South Canyon Landfill.

3. What is the anticipated timeline on this process?

The City conducted a competitive bidding process to select a single hauler starting in late 2022. Staff had previous been keeping current haulers apprised of the new system.

• September 2022 - Public Input to inform the Request for proposal (RFP) process
• November 2022 - RFP Process
• March-April 2023 - Contract Negotiations
• July 2023 - Enrollment period and cart selection begins
• November 2023 - Implementation and rollout (service starts)

4. How will residents get new services?

• Information on how and when residents can sign up for the new service will be posted on the City’s website and distributed in monthly utility bills next year – information will be provided in both English and Spanish
• Residents will be able to sign up in person, by phone or online – English- and Spanish-speaking staff will be available for those who need extra assistance
• Residents will be able to change their service levels once the program is rolled out
• City staff will be dedicated to operations going forward and will be available to address service complaints, change cart sizes and answer questions
• Billing will be a monthly utility bill from the city, similar to water and electric bills

5. What is the plan for carts?

• What are the cart size options and what will the new prices be?
  • The size options for trash will be 32 gallons every other week, 32 gallons, 64 gallons, and 96 gallons.
  • The size options for recycling carts will be 64 and 96 gallons.
  • Pricing will include both trash and recycling and will be determined by the hauler as part of the bidding process.
• Will I get brand new carts?
  • Maybe – the hauler is allowed to reuse existing carts if they are usable.
• What happens to my old carts?
  • The hauler may choose to refurbish and use them if they own them, or they may not, it is up to the hauler.  If your old carts are owned by a hauler who does not win the bidding process they will take back their carts.
• What if I sign up for a large trash cart but really only need a small one?
  • You may call the city and request a size change, during the first month of the program this will be free.
• What if I have more trash than fits in my cart?
  • You may bring your extra trash to the recycle center or the landfill and throw it away for $4 per bag.  If you leave it at the curb you will be charged an overflow fee which will be more than $4/bag.
• What if my neighbor and I want to share a cart?
  • We don’t have a way to do this, but the cheapest and smallest option should be very affordable for people who are conscious of their waste.

6. What is the estimated pricing for carts?

There will be four basic options for trash service levels – large, medium, small, and super-saver. Every resident will have recycling service provided every-other-week as part of the bundled service. The super-saver trash service option will be collected every other week and will be priced comparably to taking two to three bags of trash to the Recycle Center every month, but with the convenience of curbside pick-up.

The three other trash service level options will be picked up weekly: small (about 32-gallon cart), medium (about 64-gallon cart), and large (about 96-gallon cart). The small cart holds approximately two tall kitchen bags, the medium holds about five bags and the large holds up to seven. 

Estimated Trash Cart Sizing and Pricing

Recycling carts are bundled with trash service. Recycling carts will be available in the three three cart sizes for collection every other week (recycling cart size will not change the bundled price).

Trash Service Level	Size	Estimated Monthly Price (this is not yet final)
Super-Saver	32-gallon cart picked up every other week	$10.80
Small	32-gallon cart (holds up to two tall kitchen bags)	$12.72
Medium	64-gallon cart (holds up to five tall kitchen bags)	$25.44
Large	96-gallon cart (holds up to seven tall kitchen bags)	$38.16

7. Will I be able to choose my hauler?

No, the city-wide hauler will be selected through a public bidding process. Share your comments to inform the request for proposals process in the PAYT comment form now through October 2022.

o    You may hire another additional hauler for your trash, but you will still be enrolled in and pay for the city-wide program.

8. What if I don’t want to recycle?

Recycling will be included in the service for all applicable residents and will be part of your service bill even if you chose not to use it. One of the core goals of this problem is to encourage materials that can be recycled to be recycled instead of taking up space in the landfill.

9. What if I don’t sign up for service?

The enrollment period for the PAYT trash and recycling program will be in early 2023. Any applicable residences that do not complete enrollment will be automatically enrolled at the middle-size option.

10. What if I take my trash to the Recycle Center/landfill/other and don’t need service?

If you currently use the punch pass system at the Recycle Center or bring your bags to the Landfill, the smallest bin option under PAYT will be comparable. The punch pass system will continue for people who live outside city limits and for extra trash or recycling.

11. How will billing for the new system work?

You will receive a utility bill from the city, like the other bills you receive for water and electricity. Enrollment and cart selection will occur in early 2023.

12. What if I have a problem with my cart?

• You may call the city and request a size change, during the first month of the program this will be free.
• To report a problem with service, if your cart is damaged or if you want to change a cart size you will contact the city.

13. Can I still get food waste and yard waste collected?

Yes, if you are currently using an organics pickup service you may continue using that service.  Using an organics pickup service can help keep your waste amount low so that you can use the most affordable trash option.

14. What happens if I put trash in my recycling cart?

If you put trash in your recycling cart you will be charged a contamination fee on your monthly bill. The amount of this fee will be decided by the hauler, and it will occur each time you have contamination.

15. What if I have more trash than fits in my cart?

You may bring your extra trash to the recycle center or the landfill and throw it away for $4 per bag. If you leave it at the curb you will be charged an overflow fee which will be more than $4/bag.